Dear clients:

The health and well-being of your pet, along with the health and safety of you and our staff, is of highest priority to us.

At this time, our hospital remains open under regular business hours; however, we are trying to limit exposure of clients and our staff to possible sources of COVID-19.

If you are experiencing symptoms suggestive of COVID-19 (fever, chills, cough, shortness of breath, muscle pain, sore throat, headache, new loss of taste or smell) and have an upcoming appointment for a non-essential matter, please call us to reschedule.

We are doing our best to accommodate all patients requiring immediate attention.

We have adjusted our appointment schedule to allow for increased time to clean and disinfect rooms and equipment, as well as to accommodate the increased time involved in a slower-than-usual check-in/exam/check-out process.  Upon arrival to the hospital, please wait in your car and call us (260-432-1542) to let us know you have arrived.  Our staff will collect any additional information from you and will come out to get your pet once an exam room is available.  At this time, we ask for you to wait in your car while your pet is examined.  After an initial exam, a doctor will call you to discuss exam findings and treatment plan, etc.  Please allow plenty of extra time for a potentially longer-than-usual visit.  We can also accommodate drop-off appointments; this allows the time necessary for examination and diagnostics as required.  Because our available appointment times are more limited, we ask that you honor the appointments that you schedule; failure to do so deprives other patients from being seen.

For prescription and food refills, please call ahead.  We can collect payment by credit card over the phone.  As noted above, please call us upon arrival, and we will bring the items out to your car.  We are not currently experiencing food/medication shortages.

We wish you, your family, and your pets well during these unprecedented events.  Working together, we are confident we can make it through this challenging time.

Sincerely,

The doctors and staff at Westside Animal Hospital